Introduction

Agreement to These Terms

These Terms and Conditions (“Terms”) govern your use of 8404Coaching.com (the “Site”) and the coaching, training, courses, events and related services (the “Services”) offered by 8404 Coaching, LLC (“8404 Coaching”, “we”, “us”, or “our”).

By accessing the Site, creating an account, purchasing a course, or booking a session, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or Services. You must be at least 18 years old to purchase or use the Services.

Coaching Disclaimer

Coaching Is Not Counseling

Our Services provide non-clinical resilience and personal development coaching and education. Coaching is not psychotherapy, counseling, medical care, or a substitute for diagnosis or treatment by a licensed professional. Nothing on the Site or in the Services is medical, psychological, legal, or financial advice.

You are responsible for your own decisions, actions, and results. We do not guarantee any particular outcome from the Services.

If you are experiencing a mental health emergency or thoughts of harming yourself or others, call or text 988 (Veterans: dial 988 and press 1, or text 838255), call 911, or go to the nearest emergency room. Our Services are not designed for crisis response.

Accounts

Your Account

Some Services require an account. You agree to provide accurate information, keep your login credentials confidential, and notify us promptly of any unauthorized use. You are responsible for activity that occurs under your account. Accounts are for one person and may not be shared.

We may suspend or close an account that violates these Terms.

Online Courses

Course Access & License

When you purchase a course, we grant you a limited, personal, non-exclusive, non-transferable license to access the course content for your own non-commercial use, for the access period stated on the course page.

You may not share your login, or copy, distribute, resell, publicly display, or record course lessons, worksheets, PDFs, audio, video, quizzes, or other materials, except to download and print worksheets for your own personal use where the course allows it.

Certificates of completion confirm that you completed the course. They are not a professional license, clinical credential, or certification to practice.

Payments

Pricing & Payment

Prices are listed in U.S. dollars and may change at any time; changes do not affect purchases already completed. Payments are processed by our third-party payment provider (currently PayPal), and your use of that provider is subject to its own terms. We do not store your full payment card details.

Optional add-ons, such as live 30/60/90-day coaching check-ins, are sold separately unless a bundle is stated on the course page.

Refunds

Refunds & Cancellations

If you have a concern about a purchase, contact us at mycoach@8404coaching.com. Refund eligibility, time windows, and how to request a refund are explained in our Refund Policy, which is part of these Terms. Approved refunds are issued to the original payment method.

To reschedule a coaching check-in, please give at least 24 hours’ notice using the contact information provided when you booked.

Intellectual Property

Our Content & Trademarks

All content on the Site and in the Services, including text, graphics, logos, course materials, workbooks, audio, and video, is owned by 8404 Coaching or its licensors and is protected by copyright and trademark law.

“8404 Coaching,” “L.E.A.P.,” “Mastermind(set),” “Veterans In-Touch,” “Warrior Resilience Baseline Assessment,” and “Resilience Stack” are trademarks of 8404 Coaching, LLC. You may not use them without our written permission.

Acceptable Use

Acceptable Use

You agree not to:

• Use the Site or Services for any unlawful purpose;
• Harass, threaten, or harm other participants or our staff;
• Share another participant’s personal information or anything said in a group session without consent;
• Attempt to gain unauthorized access to the Site, other accounts, or our systems, or interfere with the Site’s operation;
• Upload viruses or malicious code.

Third Parties

Third-Party Services & Links

The Site may link to or use third-party services (such as payment processors, video meeting platforms, and scheduling tools). We are not responsible for their content, policies, or practices. Your use of them is at your own risk and subject to their terms.

Liability

Disclaimers & Limitation of Liability

The Site and Services are provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law, 8404 Coaching and its owners, coaches, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services. Our total liability for any claim will not exceed the amount you paid us for the Service giving rise to the claim in the twelve (12) months before the claim.

Indemnification

Indemnification

You agree to indemnify and hold harmless 8404 Coaching and its owners, coaches, and contractors from any claims, losses, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or your misuse of the Site or Services.

Governing Law

Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Maryland, and you consent to their jurisdiction.

Changes

Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the “Last updated” date will change. Continued use of the Site or Services after changes are posted means you accept the updated Terms.

Contact

Contact Information

Questions about these Terms? Contact us at:

Email: mycoach@8404coaching.com